06 Sep 2010 
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 I am missing a deposit...
Solution Firstly, be sure that your terminal has been batched.

Next, verify that your batch report indicates that the batch was successfully transmitted.

If you have a successful batch report then allow 2-3 business days for Visa/MasterCard deposits and 3-5 business days for American Express and Discover deposits.

If you still do not see any deposits then call our support line at 1.800.554.2777 to verify the following:

-The banking information we have on file for your business.
-That the batch has not been held for assessment by our Risk Department.
-That the batch has not rejected due to a system error.

*Note - deposits and fee withdrawals made by CPC should appear on your bank statement with the label: BANKCARD MTOT DISC <1st 15 digits of your merchant id number>


Article Details
Article ID: 5
Created On: 10 Feb 2007 10:43 PM

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